ADA Modification
Sangamon Mass Transit is committed to providing safe, reliable, courteous, accessible and user-friendly services to its customers. To ensure equality and fairness, Sangamon Mass Transit is committed to making reasonable modifications to its policies, practices and procedures to avoid discrimination and ensure programs and services are accessible to individuals with disabilities. Requests for modifications can be made by calling Sangamon Mass Transit at (217) 522-6087 or completing our online request form.
ADA Reasonable Modification Complaint
Any person who believes she or he has been discriminated against in obtaining a reasonable modification under the Americans with Disabilities Act may file a complaint by completing and submitting a Reasonable Modification Complaint Form. The transit system investigates complaints received no more than (30) days after receipt. The transit system will communicate the results of all complaints in writing or other accessible formats. Complaints may be filed by calling 217-522-6087 or by completing a Reasonable Modification Complaint Form located on SMTD Contact Page.